Your Privacy, Our Responsibility

Our service connects homeowners with qualified contractors, installers, and home improvement specialists through a vetted partner network. Delivering this matching service requires us to collect certain information, described below.

Data You Submit Directly

When you fill out forms, complete questionnaires, or submit service requests on the Site, the following may be collected:

• Contact details: Your full name, postal address, email, and telephone number (including mobile).
• Project information: Specifics about your home improvement, repair, or installation needs — such as project type, scope, timeline, budget range, and property condition.
• Billing data: Credit card or other payment details, collected only when a transaction is processed.
• Optional household details: Information you choose to provide (such as age range, household size, or property type) that helps us match you more accurately.

We collect this information only when you choose to share it with us.

Data Gathered Automatically

While you browse, our systems and our service providers automatically capture:

• Technical identifiers: Your IP address, browser, operating system, device type, and unique device IDs.
• Behavioral data: Pages viewed, time spent, navigation paths, referral sources, and click patterns.
• Cookies and similar tools: Pixels, web beacons, server logs, and tracking technologies that support functionality, measurement, advertising, and personalization.

We may also generate aggregated, anonymized data sets to identify patterns and improve our matching service. We do not knowingly gather sensitive information (such as exact geolocation or health data) unless it is voluntarily shared and directly relevant to a service request.

‍

formation collected through the Site is used for the following purposes:

• Connecting you with appropriate home service providers from our network of approved partners.
• Following up on your inquiry, sending quotes, providing eligibility information, or conducting service-related surveys.
• Operating, maintaining, and enhancing the Site through analytics, testing, and statistical review.
• Sharing relevant home service offers and information based on the interests you have expressed.
• Meeting our legal obligations, deterring fraud, and enforcing the terms that govern our services.

Communications From Us and Our Partners

Either we or our approved partners may follow up with offers connected to the service you requested. These follow-ups are limited to the period reasonably necessary to deliver the requested service — typically up to 24 months — unless you continue actively engaging with us.

Telephone and Text Message Consent

When you provide your phone number and submit a form on the Site, you give express written consent for Home Service Premier Pros and the approved partners listed at https://homeservicepremierpros.com/all-approved-installers/ to contact you by telephone, prerecorded or artificial voice message, and text message (SMS/MMS), including those sent using automated technology, for marketing, informational, and service-related communications. This consent applies even if your phone number appears on a Do Not Call list. Your consent is not a condition of any purchase or service. Message frequency varies. Standard message and data rates may apply. Reply STOP to any text message to unsubscribe, or reply HELP for assistance. You may revoke consent at any time using the methods described in Section 7.

‍

We do not market your personal information as a standalone product. To complete the matching service you have requested, however, certain disclosures are necessary:

• Our approved partner network — listed in full at homeservicepremierpros.com/all-approved-installers/ — receives the information needed to evaluate, quote, and deliver service to you.
• Each partner is bound by contract to use your data exclusively for the requested service, to maintain confidentiality, and to refrain from unrelated use of your information.

Other limited disclosures may occur:

• To service providers we engage for hosting, analytics, payment processing, customer support, and similar operations — each bound by confidentiality obligations.
• In connection with a corporate event such as a merger, acquisition, financing, reorganization, or sale of business assets.
• When disclosure is required by law, court order, subpoena, or to protect our rights, the safety of our users, or the public, including good-faith efforts to detect and prevent fraud.

Aggregated and de-identified data may be used or shared for analytics, industry reporting, and marketing insight purposes.

‍

Depending on the state in which you reside, you may have additional rights regarding your personal information.

California Residents (CCPA/CPRA)

California residents may exercise the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to know what personal information is collected, used, shared, or sold.
• Right to delete personal information held by us, subject to certain exceptions.
• Right to correct inaccurate personal information.
• Right to opt out of the sale or sharing of personal information.
• Right to limit use and disclosure of sensitive personal information.
• Right to non-discrimination for exercising any of these rights.

Notice regarding “sale” or “sharing” of personal information: Under the broad definitions in the CCPA/CPRA, our transfer of personal information to approved partners for matching and service delivery may be considered a “sale” or “sharing” of personal information. To submit a request to opt out, contact us using the information in Section 11.

Other State Residents

Residents of Virginia, Colorado, Connecticut, Utah, and certain other states with comprehensive privacy laws may have similar rights to access, correct, delete, and opt out of the processing of their personal information for targeted advertising or profiling purposes. To exercise any state-specific right, contact us using the information in Section 11.

‍

The Site is not intended for individuals under age 13. We do not knowingly collect data from children, and we do not seek such information without verifiable parental consent. If we learn that information from a child under 13 has been collected, we will promptly delete it. Children under 13 must obtain parental or guardian permission before using the Site.

• Email and SMS communications: Email info@homeservicepremierpros.com to unsubscribe from communications or revoke prior TCPA consent. Include enough information to identify your account. For text messages, reply STOP to any message to immediately stop further messages.
• Partner contacts: Each partner manages its own opt-out process. Reach out to the relevant partner directly to discontinue communications from them.
• Cookies and tracking: Adjust your browser settings or use our cookie banner (where displayed) to manage tracking preferences. Note that disabling certain cookies may limit Site features.

Choosing to opt out may reduce our ability to deliver matching services or relevant offers.

We maintain appropriate physical, technical, and administrative protections to guard your information against unauthorized access, alteration, loss, misuse, or disclosure. Safeguards include encryption where appropriate, role-based access controls, and routine security reviews.

While we apply commercially reasonable measures, no method of transmission or electronic storage can be guaranteed completely secure. In the unlikely event of a confirmed data breach affecting your personal information, we will notify you in accordance with applicable law.

‍

The Site may contain links to websites operated by third parties, including affiliates and partners. Those websites are governed by their own privacy practices, and we are not responsible for their content, security, or how they handle your information. Please consult their privacy policies before submitting data on those sites.

We may revise this Policy periodically to reflect changes in our practices, technology, or applicable law. The current version will always be posted on the Site with the effective date noted. When changes materially affect previously collected information, we will provide reasonable notice — such as email or prominent posting on the Site — and, where appropriate, request your consent or offer an opt-out.

Questions, concerns, or privacy rights requests can be directed to:

Home Service Premier Pros

Email: info@homeservicepremierpros.com

Mailing address: 304 Indian Park Dr, Murfreesboro, TN 37128

Website: homeservicepremierpros.com

Continued use of the Site after any updates to this Policy constitutes your acceptance of the revised terms, together with our Terms and Conditions available at https://homeservicepremierpros.com/hspp-terms-and-conditions/.
If you do not agree with the Policy as updated, please stop using the Site.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

‍